At Shurooq, we are dedicated to providing the highest level of service. While we hope you are pleased with your order, we do not offer returns or exchanges under any circumstances. If you find the product faulty in terms of quality or workmanship, please contact us within 7 days of delivery. Upon receiving your query, our Quality Department will investigate the issue and respond promptly. If a major fault is found, we may offer an exchange or store credit for future purchases. Please note, we do not offer store credit for unstitched articles, but an exchange may be possible in case of a significant defect.
Faulty items must be returned in their original condition. For exchanges, customers must provide an invoice or email confirmation issued by the company. Shipping fees are non-refundable in the event of a return or exchange. Order modifications can be made within 48 hours (excluding unstitched articles). Orders can be canceled within 24 hours (excluding unstitched articles). Canceled orders will be refunded as store credit only (excluding unstitched articles). Alterations must be reported within a week of receiving the outfit (excluding unstitched articles). Orders are not eligible for exchange, refund, or chargeback. Sale items are not eligible for exchange or return. Ready-to-ship items are not eligible for exchange or return. For web orders, exchanges/returns can only be processed through the Shurooq online store. There is no return or exchange policy based on customer preference or dislike of the product. The company is not responsible for bleeding, print damage, or color fading due to washing. The company only provides embroideries mentioned on the inlays; any additional items used in stitching are for shoot purposes only. Customers are notified that under COD terms, the courier company will not allow package inspection before payment. The company does not offer refunds or money-back guarantees on purchased items. We reserve the right to cancel orders for reasons such as out-of-stock items, pricing errors, or declined credit card payments. If customs duties are applicable during delivery, they must be paid in full by the customer.
Faulty items must be returned in their original condition. For exchanges, customers must provide an invoice or email confirmation issued by the company. Shipping fees are non-refundable in the event of a return or exchange. Order modifications can be made within 48 hours (excluding unstitched articles). Orders can be canceled within 24 hours (excluding unstitched articles). Canceled orders will be refunded as store credit only (excluding unstitched articles). Alterations must be reported within a week of receiving the outfit (excluding unstitched articles). Orders are not eligible for exchange, refund, or chargeback. Sale items are not eligible for exchange or return. Ready-to-ship items are not eligible for exchange or return. For web orders, exchanges/returns can only be processed through the Shurooq online store. There is no return or exchange policy based on customer preference or dislike of the product. The company is not responsible for bleeding, print damage, or color fading due to washing. The company only provides embroideries mentioned on the inlays; any additional items used in stitching are for shoot purposes only. Customers are notified that under COD terms, the courier company will not allow package inspection before payment. The company does not offer refunds or money-back guarantees on purchased items. We reserve the right to cancel orders for reasons such as out-of-stock items, pricing errors, or declined credit card payments. If customs duties are applicable during delivery, they must be paid in full by the customer.